1. Order Processing Time
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All orders are processed within 24 to 48 hours (excluding weekends and public holidays).
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You will receive an email or SMS confirmation once your order has been placed successfully.
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If we experience a high volume of orders or product delays, we will notify you via email or phone.
2. Delivery Time
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Standard delivery within Pakistan usually takes 3 to 7 working days, depending on your city or location.
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Orders to major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.) are typically delivered faster.
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Remote or rural areas may take slightly longer due to courier network limitations.
3. Shipping Charges
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Delivery charges are displayed at checkout before confirming your order.
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Free shipping may be offered during special promotions or on orders above a specific amount (as mentioned on our website).
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Cash on Delivery (COD) orders may include a small handling fee, depending on the courier’s policy.
4. Delivery Partners
We partner with trusted courier companies across Pakistan such as Leopard Courier, TCS, M&P, and Call Courier to ensure safe and timely delivery of your orders.
Once shipped, you will receive a tracking number via SMS or email to monitor your order status.
5. Incorrect Address or Failed Delivery
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Customers are responsible for providing accurate delivery information (address, phone number, postal code).
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If an order is returned due to an incorrect address or failed delivery attempt, the customer may be charged for re-delivery.
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Please double-check all details before finalizing your order.
6. Damaged or Missing Packages
If your package arrives damaged or incomplete:
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Report the issue within 24 hours of delivery via email or phone.
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Provide clear photos of the product and packaging.
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We will assist you in resolving the issue promptly with replacement or refund options as per our return policy.
7. International Shipping
At present, Nayab Store delivers only within Pakistan. International shipping will be introduced in the future and announced on our website and social media channels.
8. Delivery Delays
While we strive to deliver your orders on time, unforeseen delays may occur due to:
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Weather conditions
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Courier delays
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Public holidays or strikes
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Product availability
Nayab Store shall not be held responsible for delays caused by third-party logistics partners or external factors beyond our control.
9. Contact Us
For any questions or assistance regarding shipping or order tracking, please reach out to us:
📧 Email: muhammadzuhaibmughal@gmail.com
📞 Phone: 0339-9931220
📍 Location: Pakistan